When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at [email protected] or mailing us at:

Maxconnection Cosmetic Sdn Bhd (859833-M)
No 99, Jalan Suria Puchong 2, Puchong Gateway,
47110 Puchong, Selangor.

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Our store is hosted on Exabytes Network Sdn. Bhd. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Exabytes’s data storage and databases. They store your data on a secure server behind a firewall.

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

If you choose a direct payment gateway to complete your purchase, then ethereal.com.my stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read ethereal.com.my ’s Terms of Service here or Privacy Statement here.

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Orders will only be sent after receiving the payment, therefore you are advise to place orders as early as possible. We will not be liable for responsibility in the event of delayed or no delivery due to the following circumstances:

• Payment not receive or transaction fail.
• Not receiving the payment 8 hours before the delivery.

• Clearly fill in the order form. Incomplete or vague information will cause delivery fail.
• Orders directly in the online form.
• We will not be liable for responsibility in the event of delayed or no delivery due to the following circumstances:
  a) incomplete or vague delivery address;
  b) incomplete or vague contact details of receiver;
• The delivery may take 3 to 10 days depending on the location (within Malaysia).， Custom Duties and Levies (For Oversea shipping).

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Every country has it own set of regulations when handling the items shipped to the country. Some countries may collect customs duties and levies during the custom clearance process of the products.

These additional charges had to be borne by the recipient as the charges are imposed by the local customs, which Maxconnection does not have any control of. However not every item will attract duties and levies as custom policies vary from country to country. Please contact your local customs office for further details on the charges.

Provider provides product information on its country e-stores “as is” and “as available” basis. In the event of out-of-stock situation, Provider provides the following remedies:

Customer can choose to wait 6-8 weeks for the product availability, if that option is available, or choose to request for a cancellation of that product order. Please refer to “Returns and Cancellations of orders”.

Provider reserves the right to replace/substitute products of equal or higher value. There will be no refunds unless the substitution is not plausible.

Provider does not allow the refund/cancellation of orders. Goods once accepted are considered sold. Provider will only take back goods that are defective. If the event of such cases, Customer must inform Provider within 3 days of the discrepancy and Customer will receive a replacement in due course.

In the event of such returns or cancellations, Provider reserves the right to offer Customer either a direct replacement or an alternative version of the item. Should Provider is unable to provide such alternatives, Provider will provide a refund in the form of a credit card chargeback or refund voucher within 30 days of the agreed resolution with Customer.

Customer complaints
The method of handling

If transaction successful but not receive the goods, we will resend your orders.

a) Please contact us within 72 hours, and we will replace depends on the condition.

* We will not entertain such complaints after the delivery order is signed. Please check goods condition when receiving the goods.

Other
If you have any dissatisfaction, please consult us to resolve.